Shipping & Returns 

Returns

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition with original tags and labels attached. Boxed items can be opened, but all packaging must be included.

Return policy 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value which I will determine. 

 Color Variations 

I do my best to photograph my art with the most accurate and natural lighting possible, but please keep in mind that different monitors can display color differently. There may be slight variations from what you see in person to what you see online.

Return Process

To return an item, place it securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Artfulfelt Designs

122 Lebanon Circle

Durham NC 27712

Please note, customers are responsible for all return shipping charges. We recommend that you use a track-able method to mail your return. You may also use the prepaid shipping label we’ve enclosed with your package. If you use the prepaid shipping label, $4.95 will be deducted from your refund or store credit to cover shipping charges.

Refunds

After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Please allow at least fifteen (15) days from our receipt of your item to process your return. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.